Refund policy

Returns

We want you to be happy with your order. You can return most items within 14 days of delivery.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your order number or proof of purchase.

To start a return, email us at kdoo.finds@gmail.com with your order number and the item(s) you want to return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

For change-of-mind returns, the customer is responsible for return shipping costs.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us at kdoo.finds@gmail.com within 14 days of delivery with your order number and a photo of the issue. We will send you a free replacement or issue a full refund. You do not need to pay any return shipping in this case.

Cancellations

You can cancel your order at any time before it has been fulfilled (shipped). Email us as soon as possible with your order number. Once an order has been fulfilled it can no longer be cancelled, but you may return it under this policy.

Refunds

Once we receive and inspect your return (or approve your claim for a damaged, defective or wrong item), we will let you know whether the refund has been approved. Approved refunds are issued to your original payment method, usually within about 5–10 business days. Your bank or card issuer may take additional time to post the refund.

EU right of withdrawal

If you are a consumer in the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. To exercise this right, send us a clear statement by email to kdoo.finds@gmail.com. Nothing in this policy limits your statutory rights.

Questions

Email us at kdoo.finds@gmail.com. We reply within 24–48 hours on business days.